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Rachnova Intelligence

Chatzen

A multi-tenant conversational AI platform that answers customers on WhatsApp, Instagram, Facebook, JustDial and IndiaMART from one inbox.

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Overview

Chatzen lets a business connect its channels, upload its own documents and go live with an AI agent that replies around the clock in its own voice. Every conversation lands in one shared inbox, and every tenant’s knowledge stays separate.

The challenge

Indian businesses field enquiries across WhatsApp, social DMs and lead marketplaces at once, often with a small team. The platform had to unify those channels, answer accurately from each business’s own material, and keep hundreds of tenants cleanly isolated on shared infrastructure.

Client
UV Digital Solutions
Practice
Rachnova Intelligence
Platforms
Web, WhatsApp, Instagram, Facebook
Scope
Product engineering, Applied AI, Integrations, SaaS platform
Status
Live

What we built

Inside Chatzen.

  1. 01

    Unified omnichannel inbox

    WhatsApp Business API, Instagram, Facebook, JustDial and IndiaMART conversations handled in a single interface.

  2. 02

    Tenant-specific grounding

    Each business’s AI answers from its own documents and FAQs, isolated from every other tenant’s data.

  3. 03

    Configurable AI agents

    Tone and behaviour set per business, with automated replies 24 hours a day and hand-off to the team when needed.

  4. 04

    Self-serve onboarding

    Connect a number, upload documents, configure the agent and go live in about fifteen minutes.

  5. 05

    SaaS foundations

    Tiered plans with team seats, channel and message limits, analytics and centralised management.

At a glance

Delivered through our Agentic Systems service.

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